Why is Studio POP ART unique and original?
Unlike the majority of online sites, our creations are indeed the result of the work of our teams, all our graphic designers are trained and refuse to use automated software or even predefined filters. Their know-how will make your personalized portraits unique. Once your personalized pop art portrait painting is finished and you have told us of your satisfaction, our professional printers will bring your work to life by respecting your recommendations and using modern means such as high quality inks, printers state-of-the-art photo paper, beautiful canvases and natural wood frames.
At Studio POP ART we are very vigilant about quality, we strive to satisfy you and guarantee you the best results by offering you original and innovative ideas. We like to promote the work of our young creators and we are proud to be able to share it with you. Our many customers are always pleasantly surprised by our commitment and our professionalism. Indeed, we guarantee our customers a real order follow-up, the contact is never broken. The slightest doubt, the smallest question and our teams will advise you by phone or email. So do not hesitate to contact us, we will give you an answer as soon as possible.
Do you have a store open to customers?
We do not yet have a shop or a printed catalog through which the customer could discover our many creations. For the moment everything is done via our website where we do everything we can to present our work to you and to facilitate all your requests.
Do you have customer testimonials?
At Studio POP ART we consider it essential that our new customers can have access to the comments left by other customers who have already ordered on our site. Thus, you will find at the bottom of the description of the product you have chosen, various customer comments which can then guide you and perhaps comfort you in your choice of style and colors.
How can I contact customer service?
Our customer service will be happy to answer all your questions and dispel all your doubts or concerns. Our team will therefore always be available to help you! You can reach us from Monday to Friday from 9 a.m. to 6 p.m. by phone on 06 48 44 29 53 or via customer service .
How can I order my personalized portrait?
Our site has been designed to make everything easier for you. Indeed, the ordering process is broken down into a few very easy steps. If you already have an account, you can log in by entering your already registered credentials. Otherwise, you will be prompted to create your personal account once you have added the product of your choice to the cart.
- 1/ Choose your style.
- 2/ Choose your options (formats, media, number of faces, etc.)
- 3/ Send us your photos by uploading them directly to our site, or by sending them to us by email or post.
- 4/ Add your options to your basket, confirm your order and pay for it using the payment method of your choice.
How can I be sure of the quality of the photos?
A high resolution photo like the one presented below will be ideal, it can adapt to all styles. Indeed, when we zoom in on this shot, we can see that many details are still perceptible in the eyes of the subjects photographed.
It is important that the photo be taken up close so that all the details that make it up are visible to our experts so that they can create a magnificent personalized portrait that will meet all your expectations. Satisfying you is our primary objective, to do this we do not hesitate to spend a lot of time on your photos and to deploy many efforts to offer you a creation that meets your expectations. A high quality photo will guarantee you an exceptional and incomparable result. The ideal shot is a close-up of the person, animal or object you want to magnify with the pop art painting.
The best photographs will be those that have the following characteristics:
ACCURATE: Good photos will be sharp and avoid zooming which seriously affects image accuracy. Blurry photos will not give a clear enough view of the details and it will become very complex to capture the right lighting.
WELL LIT: the best lighting will be that which comes from behind the photographer and which can then illuminate the person, animal or objects photographed from the front. It is also important to avoid shadow areas on the faces which will prevent the final realization of the pop art.
TAKEN INSIDE: We recommend that you send us photos taken inside because photos taken outside tend to cast shadows on the faces which do not allow our teams to guarantee you a satisfactory result. .
RESPECTING THE RIGHT CONTRAST AND THE RIGHT BRIGHTNESS: it is necessary to make sure that the photo is not underexposed (too dark) or overexposed (in backlight is too bright or too white).
NOT FROM SOCIAL NETWORKS (such as facebook and twitter): photos taken from social networks are often resized automatically and do not respect the requirements that our team expects from a good photo and do not allow to obtain a suitable result .
To create an original and unique pop art portrait, it can be fun to add a few accessories to your photos such as glasses, jewelry or even a hat, your painting will be even more personalized and successful.
If, despite all our advice and recommendations, you are still not convinced of the resolution of your photo or if you are still hesitating between several shots that seem interesting to you, don't panic! Send us several photographs and our team of professionals will carry out a completely freephoto diagnosis and let you know which one would best suit your pop art project.
The photos below are acceptable but of average quality. If they will still allow you to create a personalized pop art, our graphic designers will not work in optimal conditions and will not really be able to include as many details as necessary to transform your photo into a sublime work. of art. Compare them to the excellent quality photos and you will see the difference for sure! It is essential to understand that the quality of our work will depend on the quality of the chosen photo!
The following photos cannot be used to create a pop art portrait. Indeed, it is very difficult to perceive the details since they were taken from afar. So, although our team is made up of real graphic design professionals, it will not be able to offer you an entirely satisfactory result.
We also accept photos on silver support (on photo paper) for this you just need to scan them in 300 or 600 dpi in order to have an optimal result.
Where should I send my photos?
You have the choice between two different options presented below:
- 1/ Upload your digital photo(s) directly to our site: This technique is by far the easiest and fastest! While placing an order, you can instantly upload your photos through our site.
- 2/ By email: Send us your photo or photos to email@example.com. All you have to do is indicate your name and tell us very clearly where each shot will be placed on the final painting.
Can I send a black and white photo?
Yes, of course! We can work on color photos as well as black and white photos, provided of course that they are not photo negatives.
Can you make a single pop art that combines two faces?
Yes! This will be no problem for us! Although your two faces come from two different photos, our graphic designers will manage to bring them together on the same pop art board and represent them proportionally, we guarantee that the illusion will be perfect.
Can I have two previews of creating two photos?
Yes, for an additional cost of between 10 and 30 euros per face depending on the style chosen. Within 2 working days following your order, you will receive an email with the preview of your creation attached. If some doubts still remain as to the choice of the photograph, you are still in time to send us another one. You will then have to pay the surcharge. Our teams of graphic designers will then produce a second creation based on this second shot. You will then have the possibility to opt for the preview that will have convinced you the most.
What should I do if I am not sure of the choice of my photo?
Our design specialists will be happy to discuss all your uncertainties and questions with you. So that you don't make a mistake in your choice, they will guide you at each stage and provide you with professional advice. Once your project is clearly defined and your order paid, we will begin our work and it will then be impossible for you to obtain a refund in case you change your mind! Any request for color change will be free of charge insofar as it is already included in the price of the design, on the other hand the modifications related to the changes of photo or style will be invoiced to you between 10 and 30 euros per face to be reprocessed in addition to the order price. It must be understood that creating a work requires a lot of investment and effort from our graphic designers and that it would be unimaginable that our teams of professionals provide work that could not be completed. However, the permanent contact between the customer and our teams before the validation of the preview can only guarantee your satisfaction.
Should the photo be cropped before sending it to you?
No, it is not necessary to crop the photo yourself, our graphic designers prefer to work on an original photo, they will take care of this delicate step, respecting the proportions most suited to your pop art project.
Colors and customization
Can I choose the colors of my pop art myself?
Sure! The artist is you, you will compose according to your desires a fully personalized pop art painting by choosing yourself from the shades of colors that we offer. Come and discover our many choices of colors and let yourself be guided by your tastes and your inspiration. If after discovering the preview you are still not convinced by your choice of colors, you will still have the possibility of asking to change them without having to pay additional costs. Indeed, the costs related to these modifications are already included in the price of your order.
What if I want to change the colors?
You have nothing to worry about, our team of graphic designers will be able to guide you and give you their advice so that your pop art portrait is as successful as possible. Before sending the creation to our production teams, you will have the possibility to request a color change without having to pay any additional costs. Indeed, the costs related to these modifications are already included in the price of your order.
Can I get a custom size?
Sure! To do this, simply contact us directly by email or telephone on 06 48 44 29 53. An advisor will tell you if the dimensions you want are feasible. This will also set the price of this custom frame. Once your request has been validated, our production team will be happy to create this fully personalized work of art for you.
How do I create my online account?
It is very easy to create your personal account online. During the ordering process, all you need to do is provide us with some information about yourself. You will also be asked for a username and password. The identifier will correspond to your email address, as for the password, we leave you free to choose. If you encounter any problems when logging into your personal account, do not hesitate to contact us. If you have forgotten your password, you can, by clicking on "forgotten password", ask for another one to be sent to you.
What are the different possible payment methods?
You can choose between 2 different payment methods!
- By credit card (Visa-MasterCard).
- By PayPal account (Visa-MasterCard-AmericanExpress-Aurore-Cofinoga-4stars.)
How can I create my custom portrait?
It is very easy to design your pop art painting yourself thanks to our website.
- 1. Visit our online catalog to find the project best suited to your needs. You are the one who creates your work, benefiting from a very large choice of options such as format, support, design and colors. Each style of pop art has its presentation page where you can find all the description of the technique in question as well as the comments of customers satisfied with our work.
- 2. Send us your photos. To do this, nothing could be easier, by placing your order you have the possibility of uploading your photos directly to our site. You can also send them to us by email or by post. It is important to keep in mind that good photos will help us craft a truly extraordinary pop art portrait.
- 3. After making your decision, add the chosen product to your cart and then proceed to checkout. At Studio POP ART we ensure a real order follow-up to our customers, so we will be reachable by email or telephone to answer all your fears and apprehensions.
A preview of your personalized table will be visible on our site within 4 working days of receipt of your photo(s) validated by our team. When it becomes available you will be notified by email. You will then have the possibility of asking our experts to make some alterations which will extend the time for receipt of the second preview by 1 working day. Once the preview has been validated, you will receive your personalized portrait within 2 to 4 working days depending on the shipping method chosen.
Can I have a preview before paying?
The order being taken into account from the payment, this is not possible. All of our personalized portraits are real creations made by graphic designers who take a lot of time to work on each face. No process is automated. It is for this reason that we cannot provide you with a preview before ordering. However, we send a free preview of your pop art before printing, so you can request that we make changes to the pop art before we print it on the support you have chosen.
Can I modify my pop art painting before validating it?
In the 2 working days following the consideration of your order and the reception of your photos validated by our team, you will already be able to get an idea of the result by consulting the preview of your personalized work. You will receive an email alert telling you that it will be visible on our website. From then on you will have the possibility to make some alterations. These changes will typically take an additional business day. The final portrait will be sent to production only when you have definitively validated the preview.
How many modifications am I entitled to?
As much as you want. In order to guarantee the best possible quality, the result must satisfy you as much as possible. Edits are free and unlimited until you are satisfied, provided you do not change your editing style or photo.
How can I check the progress of my order?
Studio Pop Art offers you the possibility to follow the progress of your order. At each new step, you will receive an information email.
How can I change my personal information?
Once your account is created, you can modify it in just a few clicks. At any time, you will be able to correct some of the information concerning you and change your password. Attention, regarding a change on an order already made, you will have to contact us directly.
Can I get a second copy of my painting?
Sure! If you wish to obtain a second copy of a portrait already produced by our experts, all you have to do is contact us and ask for it. The support, format and colors of the painting may also be modified at no additional cost.
What are the shipping costs?
- Delivery to Point Relais® of the Mondial Relay network is our most economical solution at €4.90 . You are delivered to a merchant within 3 to 4 days(1) from the date of shipment (excluding weekends and public holidays). This network brings together more than 12,000 merchants in France (supermarkets, newsagents, dry cleaners, florists, etc.).
- Colissimo delivery adapts to your needs by allowing you to be delivered to the address of your choice (directly to your home, to a third party, to your workplace, etc.) Within 2 to 3 days following the shipping date, you will receive your package at the address you have given us (excluding weekends and public holidays). Metropolitan France: €11.90
What are the processing times for my order?
From the moment we receive your photo and validate it as being suitable for the production of the pop art painting, it will take you approximately 2 working days for our teams to produce a preview of the creation ordered. An email will notify you with the preview of it. You can then modify the colors or some details of the face without having to pay additional costs. Alteration requests are processed within 1 business day .
After receiving your approval, +1 business day for printing/shipping . From then on, you can very easily check the progress of your order by connecting to our site.
Regarding delivery times: it will take
- +2 to 3 working days with Colssimo
- +3 to 4 working days with Mondial Relay
How will my portrait be packaged?
At Studio Pop Art, our goal is that your pop art portrait arrives to you in pristine condition! Our production team will take great care of your painting and ensure its protection throughout its transit. Your stretched canvas will be wrapped in a large layer of film paper and delicately placed in a corrugated and lined cardboard package that will withstand all types of shocks. We will make sure to guarantee you optimum security.
Can I ship my package elsewhere than to my home?
Sure! Receiving a personalized pop art portrait is always a huge surprise, this original gift will undoubtedly delight families and friends! When ordering, you will have the choice of the delivery address and you will be able to give that of the person to whom you wish to offer it. If you have already placed an order and would like to change the shipping address, please contact customer service .
How can I order a gift card on your site?
Nothing could be easier than ordering a gift certificate on our site! All you have to do is choose the amount and provide us with the recipient's email address. You will be able to receive it yourself and print it in order to deliver it in person to its recipient or send it directly to the person of your choice so that they have the pleasant surprise of receiving it a few seconds later on his mailbox. Make your loved ones happy by offering them an original and personalized gift, valid on our entire site.
How long will my gift card be valid?
Your Studio Pop Art gift card will be valid for 1 year from the date of purchase. Please note that no refund can be made on the purchase of a gift card.
What different print media do you offer?
At Studio Pop Art, we produce our artwork on high quality stretched canvas or matte photo paper.
- Stretched canvas: your pop art portrait will be printed on a matte cotton 380 gram canvas. It will then be stretched on a natural wooden frame and adjusted using tensor angles. Your pop art painting will already be ready to hang on the wall. This will therefore save you from planning the purchase of a frame or any fasteners.
- Photo paper: your poster will be printed on matte photo paper. The different formats offered correspond to standard sizes, so you can easily get a frame or a coaster in any specialized store.
We use UV resistant resin coated pigment inks which guarantee the longevity and durability of our prints for up to 200 years.
Will my pop art painting be ready to hang?
Yes! You can, upon receipt of your painting printed on stretched canvas, hang it directly on the wall. This will then save you from buying a frame or any fasteners.
How long can I keep my pop art painting?
In order to guarantee their longevity, all our pop art works are made with high quality materials and ultraviolet resistant inks. If you follow our maintenance precautions, your pop art portraits can last for over 200 years! You can then enjoy your paintings as a family and pass them on from generation to generation. However, we recommend that you protect your works from the sun so that they remain intact for as long as possible.
How do I clean and maintain my board?
Your pop art portrait is a real work of art that will require you to respect a few maintenance precautions. Avoid placing your painting in the sun, over time this could alter the brilliance of the different colors that compose it. To clean it, you should not use water or glass product, a simple dry cloth will be enough to remove the dust that will have settled on the stretched canvas.